PureGlow Black Tea Mask

Returns Policy

At Primeaze, we are committed to providing you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a straightforward and fair refund policy to ensure your peace of mind.

We believe in the quality of our products and we want you to feel confident in your purchase. If you are not satisfied with your order, you may return it within 30 days of receiving it. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a refund, please contact our customer support team at contact@primeaze.com. Provide your order number, and our team will guide you through the return process. We may ask for additional details or photos to better assist you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment. Please allow several business days for the refund to reflect in your account.

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, as applicable.

Shipping

At Primeaze, we are thrilled to offer you a hassle-free and convenient shopping experience, which includes free shipping on all orders. Please review our shipping policy to understand how we make this process seamless for you.

Upon placing your order, our team diligently processes it to guarantee accuracy and quality. Most orders are processed within 2-3 business days.

Once your order is processed, you will receive an email confirmation with your order details.

Our standard shipping typically ranges from 6-10 business days, contingent on your location.

You will receive an email with a tracking number as soon as your order is shipped. This allows you to easily monitor your shipment's progress.

We cater to our international customers with international shipping options. The international shipping may involve additional fees such as customs duties and taxes, which will be managed by us to offer.

To ensure successful delivery, it is crucial to provide precise and complete shipping information, including a valid delivery address and contact details.

Questions or Concerns

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team at contact@primeaze.com. We are dedicated to offering you a straightforward and convenient shopping experience.